LG WM1385H washer repair

What WM1385H is

WM1385H is catalogued as a front-load washer rated at 2.3 cu ft, without a series name. Front-loaders turn a drum on a horizontal axis behind a round door with a rubber boot, and that boot and the door lock account for a large share of service calls.

The door will not lock or will not open

The washer will not start until the door switch and the lock agree that the door is shut. When they do not, the display shows the door latch code or a general door code. A pinched sock in the boot, a damaged door catch or a switch that has stopped responding can all produce it. Clear anything from the seal and close the door firmly; if the washer then runs, the cause was the obstruction. If a cycle ends and the door stays locked, wait a short while and try again before you call.

Musty smell and the rubber boot

Water collects in the folds of the boot, and detergent residue feeds mildew there. Wipe the boot after loads, leave the door ajar between uses, and read the musty odor guide for the full list. An odor that stays after cleaning can point to a drain trap that holds water, which we inspect on the visit.

Installation in flats and closets

Many Bay Area households put a front-loader in a closet or a hallway alcove, sometimes beside a dryer. A closet door that stays shut traps humidity, and drain hoses that run into a shared standpipe can be forced too high. We look at the hose route, the standpipe height, the shutoff valves and whether the feet are set so the drum does not shake the floor.

What you can do

• Check the supply valves are open and the hoses are not kinked.
• Empty and clean the debris filter only if you know where it is and have a towel ready.
• Read and write down the code.
• Photograph the label for the number.

Next steps

See LG washer repair and LG washers. We confirm WM1385H on your label, diagnose, put the estimate in writing and wait for your approval before repairing.

Loading habits that reduce door problems

Keep clothing clear of the door gap before closing it, and avoid stuffing the drum right to the glass. Items that trap in the boot cause lock errors, and large blankets can press against the door and prevent the latch from catching. Use less detergent than you think you need, because excess suds carry into the seal and the drain.

Frequently asked questions